This is a collection of frequently asked questions about the makandra hosting environment and our operations services.

Our opscomplete gives you everything necessary to run a modern web infrastructure in a professional manner.

Physical security We're hosting in the datacenter "Munich East" of our datacenter provider noris. The datacenter holds multiple certifications...

We offer to join your Slack (via Slack's Shared Channels) as an additional communication channel next to e-mail...

New Deployments Looking for a checklist for new deployments? You will find it here: Adding new deployments. Servers

Our Rails deployments are run by passenger on the application servers, to automatically restart passenger workers after a deploy you...

In most cases your application needs configuration data like database endpoints or API keys to work. This section will help...

If there is an error or if you need to check whether requests are arriving at your server, you should...

Please contact ops@makandra.de if you want to change how your Ruby version is managed. Selfmanaged Ruby Version

When a new application deployment is to be created we always need the same set of information. If possible, please...

If you need to run specific program(s) and be sure they will get restarted if they quit unexpectedly or...

If you want to use containers for your deployment, we support this via a docker-compose.yml file. For this case we...

Managed Hosting includes a wide variety of monitoring methods to ensure stable operation of your servers and applications. Corresponding checks...

We offer shared services for ruby on rails applications on our server infrastructure. With that you get a default setup...

As you can see in Infrastructure basics your application servers are placed behind three load balancers. They accept all HTTP/S...

A load balancer has to know where and when it can traffic forward to. A malfunctioning application server or one...

By default, our load balancers pass all incoming requests to your application without throttling them in any way.

At makandra we can provide different solutions for HTTPS/SSL. Let's Encrypt (Recommended solution) Let's Encrypt is a certificate...

If you need to upload larger files, or have any questions please contact us via ops@makandra.de. Upload file size Limit...

Backups are stored in a physically separated environment from their origin to protect against physical dangers such as a fire...

On every application server a local MTA is running and listening on localhost port 25. You can use it to...

There are different locations where log data is written to. Here is an overview of the most common places.

Signed SSH keys/certificates are a way for our customers to securely manage access to our application servers for an...

On high workloads or increasing traffic to your website/application there might be a need to make infrastructural changes to improve...