Why is it so hard to buy things that work well?

Part of this is just understanding which questions to ask.

Next time you spot an animal on the side of the road that just can't seem to move/wake up.

All through their lives, I’ve done it for them. Set-up new hardware, installed new software and acted as in-house technician whenever things went wrong. As a result, I have a family of digital illiterates.

It sounds like it was MADE to perform the theme.