When working on a bigger project, the easiest way to improve your work relation with a client or an external product manager, is to make sure you see them in person once in a while.

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It makes sense to meet each other when you start working together to establish a relationship and find out what makes them tick.

If you need to discuss a larger package of work, use the opportunity and meet up and discuss it in person.

When you have to discuss something in your daily work, prefer talking to writing, and consider using a webcam.